Have Your Say…

Some questions answered

Why are you doing this?

We're doing this to get your views on the questions we need to answer to reshape The Co-operative. By asking as many people as we can it will help ensure we get this right for you.

How do I complete the questionnaire?

You can complete the survey here.

How long will it take to complete?

The survey should take around 20 minutes to complete.

Why are you using YouGov?

We’ve asked YouGov because they are one of the most respected research organisations in the UK. They will run the survey for us and ensure it is independent.

I’m not a member can I still have a say?

Yes - this survey is open to anyone. You can complete the survey here.

What are you offering people to take part?

Once you've completed the survey, there will be an opportunity to be entered into a free prize draw to win a smart TV as a ‘thank you’ for your time.

We would also like to be able to communicate with respondents on the results of this poll so will be asking your permission to do so at the end of the survey. Full terms and conditions can be found here.

Can I save the survey as I go along and return to it later?

No, unfortunately you will not be able to save the survey and come back to it.

If my computer crashes will I have to start again?

Yes. It will not save if you have only partially completed the survey.

The online form doesn’t work – what should I do?

Please try again later, if this persists you can phone the helpline on 0800 023 4708.

Can I fill out the survey on my phone or tablet?

The Co-operative and YouGov have made every effort to make sure the survey can be completed using a variety of browsers on desktops, tablets and mobile phones. If you’re experiencing problems filling out the survey on your device we can supply a paper version. Just contact the helpdesk on haveyoursayenquiries@co-operative.coop or 0800 023 4708.

Can I fill out the survey if I have Internet Explorer version 6 or 7?

The Co-operative and YouGov have made every effort to make sure the survey can be completed using most browsers, however, you might find you have difficulties if you are using Internet Explorer version 6 or 7. If you’re experiencing problems related to this we can supply a paper version of the survey. Just contact the helpdesk on haveyoursayenquiries@co-operative.coop or 0800 023 4708.